Check the adapter jack for any looseness at the power cord plug (A), outlet side plug (B), or device side (C).If you have different ASUS products, do not mix adapters as power output specifications may differ. Use the original ASUS adapter to avoid compatibility issues.To provide you more detailed instruction, you can also click ASUS Youtube video link below to know more about How to fix the battery cannot provide power/be charged, or be fully charge:īattery not supplying power/charging Check battery/AC adapter connection and appearance Refer to this article to download the user manual specific to your computer model: How to search for and download user manuals. If you are unsure of the USB Type-C functionality, refer to the user manual for your device.

Note: If you are using USB Type-C charging, please ensure that the USB Type-C port on your device supports battery charging. If you are facing issues with the battery not supplying power, not charging, or not charging to full capacity, please follow the troubleshooting steps below: Troubleshooting - Device’s Battery not supplying power/charging, Battery not charging to full, Unable to power on via batteryĪpplicable Products: Notebook, Gaming Handheld